Terms & Conditions

1. Introduction

Welcome to JISR OBHUR TRADING GROUP ("Company", "we", "us", or "our"). These Terms and Conditions govern your use of our website, services, and the purchase of products from our company.

By accessing our website or purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. Company Information

JISR OBHUR TRADING GROUP is a registered trading company in the Kingdom of Saudi Arabia, specializing in the supply of sanitary ware, plumbing solutions, electrical systems, and building materials.

Registered Address: Jeddah, Kingdom of Saudi Arabia
Contact: +966 54 068 0000 | [email protected]

3. Product Information & Pricing

3.1 Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content are error-free, complete, or current.

• Product images are for illustration purposes and may vary slightly from actual products
• Colors may appear differently on various screens
• Specifications are subject to change without notice

3.2 Pricing

All prices are quoted in Saudi Riyals (SAR) and include applicable VAT unless otherwise stated. We reserve the right to modify prices at any time without prior notice. However, confirmed orders will be honored at the price agreed upon at the time of order placement.

• Wholesale pricing available for bulk orders
• Special discounts for contractors and developers
• Prices subject to change based on market conditions

4. Orders & Payments

4.1 Order Placement

Orders can be placed through our website, by phone, via email, or in person at our showrooms. All orders are subject to product availability and acceptance by us.

4.2 Payment Terms

We accept the following payment methods:

• Cash: Payment upon delivery or at our showrooms
• Bank Transfer: For large orders and wholesale purchases
• Credit/Debit Cards: Visa, MasterCard, and Mada
• Credit Facilities: Available for qualified businesses with approved credit applications

For large projects and wholesale orders, we offer flexible payment terms. Please contact our sales team for details.

5. Delivery & Shipping

5.1 Delivery Areas

We provide delivery services throughout Jeddah and surrounding areas. For locations outside our standard delivery zone, additional shipping charges may apply.

5.2 Delivery Times

Standard delivery times are:

• In-stock items: 1-3 business days within Jeddah
• Special orders: 7-14 business days depending on availability
• Large project orders: Delivery schedule to be agreed upon

5.3 Delivery Charges

Delivery charges vary based on order size, weight, and location. Free delivery may be available for orders above a certain value. Contact us for specific delivery quotes.

6. Returns & Cancellations

6.1 Return Policy

We accept returns under the following conditions:

• Products must be returned within 7 days of delivery
• Items must be in original, unused condition with all packaging
• A restocking fee of 15% may apply for non-defective returns
• Custom-made or special-order items are non-returnable
• Return shipping costs are the responsibility of the customer

6.2 Defective Products

If you receive a defective or damaged product, please contact us within 48 hours of delivery. We will arrange for replacement or refund at no additional cost to you.

6.3 Order Cancellations

Orders can be cancelled within 24 hours of placement without penalty. After 24 hours, cancellation fees may apply depending on order processing status.

7. Warranties & Guarantees

7.1 Manufacturer Warranties

All products come with manufacturer warranties ranging from 1 to 20 years depending on the product category. Warranty terms and conditions are provided by the respective manufacturers.

7.2 Our Guarantee

We guarantee that all products sold are:

• Authentic and sourced from authorized distributors
• Free from manufacturing defects at the time of sale
• As described in our product specifications

7.3 Warranty Claims

To make a warranty claim, please provide:

• Proof of purchase (invoice or receipt)
• Product serial number or model information
• Description of the defect or issue
• Photos or videos demonstrating the problem

8. Limitation of Liability

To the maximum extent permitted by law, JISR OBHUR TRADING GROUP shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or business opportunities
• Damages arising from improper installation or use of products
• Damages caused by unauthorized modifications or repairs
• Delays in delivery due to circumstances beyond our control

Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Installation & Technical Support

While we supply materials, installation services are provided by third-party contractors. We can recommend certified installers but are not responsible for:

• Quality of installation work
• Damages resulting from improper installation
• Delays caused by installation contractors

Our technical support team provides free consultation on product selection and specifications but does not supervise installation work.

10. Governing Law & Dispute Resolution

These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising from these terms shall be resolved through:

• First, good faith negotiations between the parties
• If unresolved, mediation through the Saudi Chamber of Commerce
• As a last resort, the competent courts of Jeddah, Saudi Arabia

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

We encourage you to review these terms periodically for any updates.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Phone: +966 54 068 0000
Address: JISR OBHUR TRADING GROUP, Jeddah, Saudi Arabia

Branch Locations:

• Sanitary Branch: Ulayan Market, Aziziah District, Jeddah - +966 59 651 6677
• Building Materials: Shira'a Area, Obhur, Jeddah - +966 59 652 1100
• Electrical Materials: Al Aziziah District, Jeddah - +966 58 303 9147