Frequently Asked Questions

We are authorized distributors for over 30 premium international and regional brands across all our product categories:

• Sanitary Ware: Grohe, Roca, Ideal Standard, Geberit, Kludi, RAK, Saudi Ceramic, Orisa, Le Tifany, Stamina, Helemend, Virta, Dolphy, KOONEE, Lima, Quaranta, Tredex, Weiju
• Plumbing: Wavin, FIP, Neproplast HD, Tahweel, AGM, Al-Tayar, Prahер, Idrospania
• Electrical: Philips, Panasonic, Hitachi, Al Fanar, New Power, Energya, WHJ, Logo OB
• Building Materials: We support many brands
• Water Heaters & Pumps: Ariston, Veito, Pedrollo, Hyundai
• Smart Home: Commax

All our products are 100% authentic and sourced directly from manufacturers or authorized distributors.

Yes! We offer both digital and physical catalogues:

• Digital Catalogue: Visit our online catalogue to browse our complete product range with specifications, images, and pricing.
• Physical Catalogue: Visit any of our three branches to receive a printed copy of our latest catalogue.
• Email Catalogue: Fill out our contact form and we'll email you our digital catalogue within 24 hours.

Our catalogues are updated quarterly to reflect new products and pricing.

Absolutely! We guarantee 100% authenticity on all products:

• We are authorized distributors for all major brands we carry
• All products come with original manufacturer packaging and documentation
• Products include authenticity certificates and warranty cards
• We source directly from manufacturers or official distributors
• Many products meet Saudi Standards Organization (SASO) requirements

We have a zero-tolerance policy for counterfeit products. If you ever have concerns about authenticity, please contact us immediately.

Yes! We warmly welcome visitors to all three of our branches:

• Sanitary Branch: Ulayan Market, Aziziah District, Jeddah - Open Sat-Thu 8:00 AM - 6:00 PM
• Building Materials: Shira'a Area, Obhur, Jeddah - Open Sat-Thu 8:00 AM - 8:00 PM
• Electrical Materials: Al Aziziah District, Jeddah - Open Sat-Thu 8:00 AM - 8:00 PM

Our showrooms display a wide range of products, and our knowledgeable sales team is available to provide expert advice, answer questions, and help you make informed decisions.

We offer multiple convenient ways to place your order:

• Online: Fill out our contact form with your requirements
• Phone: Call us at +966 54 068 0000 or any of our branch numbers
• Email: Send your order details to [email protected]
• WhatsApp: Message us at +966 54 068 0000
• In-Person: Visit any of our three branches

For large projects or wholesale orders, we recommend contacting our sales team directly for a customized quotation.

We offer flexible payment options to suit your needs:

• Cash: Payment upon delivery or at our showrooms
• Bank Transfer: Direct transfer to our company account (details provided on invoice)
• Credit/Debit Cards: We do NOT accept Visa, While we do accept Mada cards
• Credit Facilities: Available for qualified businesses with approved credit applications (subject to credit check)

For large projects and wholesale orders, we offer flexible payment terms including installment plans. Please contact our sales team to discuss options.

Yes! We offer competitive pricing for bulk orders:

• Wholesale Pricing: Special discounted rates for contractors, developers, and bulk buyers
• Volume Discounts: The larger your order, the better the discount
• Trade Accounts: Registered businesses can apply for trade accounts with additional benefits
• Project Pricing: Customized pricing for large-scale construction projects

Contact our sales team with your specific requirements to receive a customized quotation with the best possible pricing.

Order modifications and cancellations are subject to timing:

• Within 24 hours: Free cancellation or modification with no penalties
• After 24 hours: Cancellation fees may apply depending on order processing status
• Special orders: Custom or special-order items may not be cancellable once ordered from the manufacturer

To modify or cancel an order, contact us immediately at +966 54 068 0000 or [email protected] with your order number.

Yes! We provide comprehensive delivery services:

• Coverage Area: We deliver throughout Jeddah and surrounding areas
• Own Fleet: We have our own delivery vehicles for reliable service
• Large Projects: Capable of handling both small residential deliveries and large commercial shipments

Delivery charges vary based on order size, weight, and location. Free delivery may be available for orders above a certain value.

Delivery times depend on product availability and location:

• In-stock items (Jeddah): 1-3 business days
• Special orders: 7-14 business days depending on manufacturer availability
• Large project orders: Delivery schedule agreed upon based on project timeline
• Express delivery: Same-day or next-day delivery available for urgent orders (additional charges apply)

We'll provide you with an estimated delivery date when you place your order and keep you updated on the status.

Delivery charges are calculated based on:

• Order size and weight
• Delivery location/distance
• Special handling requirements (fragile items, heavy materials)

Free Delivery: Available for orders above a certain value (contact us for current threshold)

Standard Delivery: Competitive rates starting from SAR 50 for small orders within Jeddah

Large Orders: Customized delivery quotes for bulk and project orders

Contact us for a specific delivery quote based on your order and location.

Yes! We regularly deliver to construction sites and project locations:

• We coordinate with site managers for convenient delivery times
• Our drivers are experienced in navigating construction sites
• We can handle large and heavy materials with proper equipment
• Staged deliveries available for ongoing projects
• Delivery to specific floors or areas within the site (subject to accessibility)

Please provide detailed site information and any access restrictions when placing your order.

Yes! All our products come with manufacturer warranties:

• Sanitary Ware: 5-20 years depending on product and brand
• Electrical Products: 1-5 years depending on category
• Plumbing Materials: 5-10 years on pipes and fittings
• Water Heaters: 2-10 years depending on model
• Building Materials: Varies by product type

Warranty cards and documentation are provided with each product. We also offer extended warranty options for select products.

We accept returns under the following conditions:

• Time Frame: Returns must be made within 7 days of delivery
• Condition: Products must be unused, in original packaging, and in resalable condition
• Restocking Fee: 15% restocking fee applies to non-defective returns
• Custom Items: Special-order and custom-made items are non-returnable
• Return Shipping: Customer is responsible for return shipping costs

To initiate a return, contact us at [email protected] or +966 54 068 0000 with your order number and reason for return.

If you receive a defective or damaged product:

• Report Immediately: Contact us within 48 hours of delivery
• Provide Evidence: Send photos or videos showing the defect or damage
• Free Replacement: We will arrange for free replacement or refund
• No Restocking Fee: Defective/damaged items have no restocking fees
• We Cover Shipping: We handle all shipping costs for defective items

Your satisfaction is our priority. We will resolve any quality issues quickly and efficiently.

To make a warranty claim, please provide:

• Proof of purchase (original invoice or receipt)
• Product serial number or model information
• Detailed description of the defect or issue
• Photos or videos demonstrating the problem
• Date when the issue first occurred

Process:

1. Contact our after-sales team at [email protected]
2. We will review your claim within 3-5 business days
3. If approved, we coordinate with the manufacturer for repair/replacement
4. Warranty service timelines vary by manufacturer (typically 2-4 weeks)

While we primarily supply materials, we offer installation support:

• Installer Network: We can connect you with our network of certified installers and contractors
• Specializations: Our partners specialize in sanitary ware, plumbing, and electrical installations
• Quality Assurance: All recommended installers are vetted and certified
• Competitive Rates: We negotiate competitive rates for our customers

We do not directly supervise installation work, but we can provide technical guidance and product specifications to ensure proper installation.

Yes! Our expert team provides free technical consultation:

• Product Selection: Help choosing the right products for your specific needs
• Material Specifications: Detailed technical specifications and compatibility information
• Project Planning: Advice on material quantities and project requirements
• Cost Optimization: Recommendations to maximize your budget
• Sustainable Solutions: Guidance on eco-friendly and energy-efficient products

Our team includes experienced engineers and product specialists ready to assist you.

Yes! We offer design consultation services:

• Bathroom Design: Help with layout, fixture selection, and aesthetic coordination
• 3D Visualization: Some brands offer 3D rendering services (ask for details)
• Product Coordination: Ensuring all selected products work together aesthetically and functionally
• Budget Planning: Helping you achieve your design goals within budget

Visit our showrooms to speak with our design consultants or schedule an appointment.

Showroom Hours:

• Saturday - Thursday: 8:00 AM - 6:00 PM
• Friday: Closed
• Public Holidays: May vary - check our social media for updates

Customer Support:

• Phone: Available during business hours
• Email: [email protected] (we respond within 24 hours)
• WhatsApp: +966 54 068 0000 (available during business hours)

We have three convenient locations in Jeddah:

• Sanitary Branch:
  Ulayan Market, Aziziah District, Jeddah
  Tel: +966 59 651 6677
  Get Directions
• Building Materials:
  Shira'a Area, Obhur, Jeddah
  Tel: +966 59 652 1100
  Get Directions
• Electrical Materials:
  Al Aziziah District, Jeddah
  Tel: +966 58 303 9147
  Get Directions

Sorry! We do NOT export to neighboring countries:

Contact our export department at [email protected] for specific requirements and quotes.

Follow us to stay informed:

• Newsletter: Subscribe via our contact form to receive email updates
• Social Media: Follow us on Instagram and Facebook
• WhatsApp: Save our number +966 54 068 0000 for broadcast updates
• Website: Check our website regularly for new arrivals and promotions

We regularly update our product range and offer seasonal promotions and discounts.

We're always looking for talented individuals to join our team!

• Current Openings: Visit our Careers page to see current job openings
• How to Apply: Send your CV to [email protected] with the position title in the subject line
• Positions: We hire for sales, warehouse, delivery, administration, and technical roles
• Requirements: Varies by position - check job postings for specific requirements

We offer competitive salaries, benefits, and opportunities for career growth.